Enterprise-Grade Security, Simplified.
We protect your data with the same rigorous standards as financial institutions. Hotelierly gives you complete control, full visibility, and absolute peace of mind.
Bank Grade Encryption
All data is encrypted at rest (AES-256) and in transit (TLS 1.3) using industry-standard cryptographic protocols.
Global Edge Protection
Our intelligent perimeter defense system neutralizes threats before they reach your data.
Immutable Ledger
Every critical action is cryptographically signed and logged in a tamper-proof audit trail for full accountability.
Role Based Access
Granular role-based permissions ensure employees only access the data specifically required for their role.
Data Sovereignty
Your data remains isolated in your dedicated workspace environment and is never commingled with other customers.
Zero Trust
We assume no trust by default. Every request is authenticated, authorized, and validated regardless of origin.
Hotelierly is designed from the ground up to ensure data isolation, confidentiality, and ownership for every hotel we serve.
Data Residency & Sovereignty
We respect local data laws.
- Data processed in compliant regions
- No cross-border transfers without consent
- GDPR/CCPA aligned storage
Incident Response Plan
Prepared for any scenario.
- 24/7 Security Operations Team
- Automated threat containment
- Transparent customer notification
Identity & Access Management
Least Privilege Principles.
- Mandatory Multi-Factor Authentication
- Quarterly Access Reviews
- Just-in-Time Access Protocols
Vulnerability Management
Proactive security scanning.
- Continuous automated scanning
- Third-party penetration testing
- Responsible disclosure program
Vendor & Sub-processor Management
Strict third-party oversight.
- Strict DPA enforcement
- Annual security audits
- GDPR-compliant supply chain
Questions & Contact
If you have questions about data security or privacy, please contact:
[email protected]We are happy to provide additional information to your IT or compliance teams.
Authorized Sub-processors
To provide our services, we partner with industry-leading infrastructure providers. Each vendor undergoes a strict security review and signs a Data Processing Addendum (DPA).
Last updated: February 2026
Security Questionnaire
Everything your compliance team needs to approve Hotelierly.
Infrastructure Security Pack
PDF request • 2.4 MBPenetration Test Summary
View • InstantBusiness Continuity Plan
View • InstantQ: Who owns the data?
A: The client (hotel) retains full ownership of all uploaded data.
Q: Is our data shared with other customers?
A: No. Each hotel operates in a completely isolated environment. There is no data access or sharing between customers.
Q: Is our data used to train models?
A: No. Customer data is never used to train public or shared models.
Q: How is data stored?
A: Data is securely stored using encrypted cloud infrastructure, with encryption at rest and in transit.
Q: Who can access our data?
A: Only users explicitly authorized by the hotel can access their data. Internal access is restricted and monitored.
Q: Where is data processed?
A: Data is processed within secure cloud environments operated by trusted infrastructure providers.
Q: Can we delete our data?
A: Yes. Customers can request permanent deletion of their data at any time.
Q: Is Hotelierly GDPR compliant?
A: Hotelierly is designed with GDPR principles in mind, including data minimization, access control, and right to erasure.
Q: Do we need to provide our own API keys?
A: No. Hotelierly manages all infrastructure internally. Customers never share API keys or credentials.
Q: What happens if we stop using Hotelierly?
A: Your data can be exported or permanently deleted upon request.
Q: Is our data ever sold or shared?
A: No. Hotelierly does not sell, share, or monetize customer data.
Need a formal security document? Contact us at [email protected]
Frequently Asked Questions
Common questions about our security and privacy practices.
Have more security questions?
Our team is happy to answer any specific compliance or technical questions.
Contact us