Privacy & Security Policy
Last updated: December 17, 2025
1. Introduction
At Hotelierly ("we," "our," or "us"), we are committed to protecting the privacy and security of your hotel's data. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you access our platform. We operate on a principle of Privacy by Design, ensuring that your operational data remains isolated and secure.
2. Data We Collect
- Account Information: Name, email address, hotel name, and billing details.
- Operational Data: Reports (PDF, Excel, CSV) that you upload or email to the platform.
- Usage Data: Information on how you interact with the dashboard, including pages viewed and features used.
- Cookies: Small data files stored on your device to manage sessions and preferences.
3. Data Isolation
We explicitly define how your data interacts with our systems:
- No Public Training: Your data is NEVER used to train public models.
- Data Isolation: Each hotel workspace is logically isolated. Data from Hotel A is never accessible to Hotel B.
- Ephemeral Processing: When our system analyzes a report, it does so within a secure, transient environment.
4. Data Retention
We retain your operational data only as long as necessary to provide our services:
- Active Accounts: Data is retained while your subscription is active.
- Inactive Accounts: Data is retained for 365 days after the last activity to allow for re-activation.
- Deletion: Upon request or account termination, all data is permanently deleted within 30 days.
5. Your GDPR Rights
If you are accessing our services from the European Economic Area (EEA), you have specific rights:
Right to Access
Request copies of your personal data.
Right to Rectification
Correct any information you believe is inaccurate.
Right to Erasure
Request that we delete your personal data.
Right to Restrict Processing
Request that we restrict the processing of your data.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
general@hotelierly.co